Clear goals and responsibility
Every workflow has an expected outcome and a person responsible. We agree what agents can do independently and which decisions need human approval.
People and agents work as one team.
Agents notice new work, use your business tools and pass tasks to one another. People set the goals, make important decisions and can guide the work at any time.
Work starts with a task or an event.
A new customer enquiry, an incoming invoice or an agreed deadline can trigger agents to act. A specialist can also assign a task directly or through a personal agent. Together with your team, we define when work starts and what it should achieve.
The context to do the job
The agent receives relevant data, previous agreements and approved tools alongside its task. If information is missing or the goal is unclear, it asks for clarification.
Collaboration across departments
An agent brings in the next agent with the task, results so far and decisions already made. Work moves forward without someone having to coordinate every step manually.
Agents move the work forward. People make the important decisions.
For example, agents can help turn a customer enquiry into a quote and follow up at the right time. They notice new work, involve one another and suggest next steps. They act within agreed permissions and bring important choices, exceptions and risks to people, together with a recommendation. Work can move between sales, procurement and finance without each step needing a separate instruction.
- 01Sales agent
Spots the need and gets started
Notices a new customer enquiry, finds previous agreements in the CRM and brings in the procurement and finance agents.
- 02Procurement agent
Finds solutions
Checks availability and delivery times. If the requested goods are unavailable, it finds alternatives and highlights differences in price and delivery.
- 03Finance agent
Recommends terms
Assesses margins and payment terms, flags risks and works with the sales agent to prepare a reasoned quote recommendation.
- 04Sales specialist
Makes the important decisions
Chooses the right solution, decides on pricing and exceptions, and approves sending the quote. Gives agents new direction when needed.
- 05Sales agent
Sees the work through
Sends the approved quote and updates the CRM. Tracks the response and prepares a timely follow-up. Brings any new important decision back to the person responsible.
We put agents to work for your business.
We build a foundation for adding new agents and workflows across your business. Each agent gets defined tasks, the tools it needs and a person responsible for its work.
How do you run agents securely?
We create secure environments for agents and handle the technical setup: infrastructure, connections, access and monitoring. We define operating boundaries and steps requiring human approval, and set up activity logs and the ability to stop work.
Which tools can agents use?
We connect email, documents, CRM, ERP and other systems needed for the job. Where necessary, agents use browsers and applications within their permitted scope.
How do agents share information?
We establish a shared way to exchange tasks, input data, results and progress. The next agent receives the context it needs and brings unclear questions to the person responsible.
How do you manage agents at scale?
We organise parallel work, queues and responsibilities. We provide visibility into agent workloads, costs and results, and agree how to resolve issues and manage changes.
Your agents work with your company’s agents.
People have their own preferences, workflows and personal agents. We help connect these with company agents so everyone can start work in the way that suits them.
A personal agent can prepare a brief, bring in a company agent and return the result to its user. We agree which data and tools can be shared, and what permissions and approvals apply.
You and your agentCompany agents
Keep work moving with your team.
We design workflows so the right people can access task information and progress, even when work moves to another device or colleague.
Get started
Set a goal, add the necessary materials and involve colleagues. Agents start working with the agreed permissions.
Pick up where you left off
Check progress, answer a question or approve the next step, even away from the office.
Hand work over to a colleague
Your colleague can see previous decisions, results and open questions, and take over the work with the agents.
Let’s explore what your business could achieve.
Find where people and agents working together can create real business value.
Get in touch